REMASTERED, A WHOLE NEW WORLD
REMASTERED, A WHOLE NEW WORLD

FREQUENTLY ASKED QUESTIONS

  • Remastered follows the government regulations and the guidelines of the National Institute for Public Health and the Environment (RIVM) regarding COVID-19. This means that from 25 September 2021 onwards, visitors aged 13 and over will need a corona admission ticket in addition to a regular ticket. This admission ticket can be made on the CoronaCheck app or coronacheck.nl with:

    A negative test result of maximum 24 hours old, issued by one of the Test for Access test locations. Currently, this test is free of charge.

    A vaccination certificate.

    A recovery certificate, not older than 6 months.

    Information about Testing for Access and making a test appointment can be found at www.testenvoortoegang.nl.

    The above is valid from 25 September. Before that time, we don’t ask for a corona admission ticket and the one and a half metre measures for a transit location still apply.

At the entrance, we ask all visitors for a corona admission ticket via the CoronaCheck app or on paper. A printout of a negative test result is not valid as a corona admission ticket.

The CoronaCheck app converts your negative test result into a corona admission ticket with a QR code that can be quickly scanned at the entrance. You do this with the pickup code you receive with your negative test result. You can also create a corona admission ticket in the CoronaCheck app after you have been fully vaccinated. Don’t have a smartphone? Then you can make a corona admission ticket at www.coronacheck.nl/print which you can print out.

You then have your QR code scanned at the entrance. The validity of the corona admission ticket will be checked in combination with your ID. Is your QR code valid? Then you can enter. Please note: you can only show a corona admission ticket for one person in the CoronaCheck app. Every visitor therefore needs their own phone with the app or the printed test ticket.

More information can be found at www.coronacheck.nl or contact the CoronaCheck Helpdesk via 0800-1421 or helpdesk@coronacheck.nl. The helpdesk is available from Monday – Sunday from 08.00 – 20.00.

Before 25 September, you don’t need a corona admission ticket to visit Remastered.
However, from 25 September 2021, we are not allowed to let you in without an official QR code, printed (www.coronacheck.nl/print) or on your phone. Paper vaccination certificates, the yellow booklet or other documentation, are not valid as a corona admission ticket. We really need the QR code for this.

Bring your ID (driving licence, ID card or passport) with you! A bank card or copy/photo of your ID on your phone is NOT valid.

If you have been vaccinated, make sure you add both vaccinations in the CoronaCheck App. You can do this using your DigiD. You also have to add your second vaccination yourself, this doesn’t happen automatically.

Before you visit Remastered, check if your Dutch QR code works on your phone.
Please note that your phone needs an internet connection to open the CoronaCheck app and generate the QR code.

Make sure the time on your phone is set automatically. If you have set the time manually, it may not match the actual time, which can cause a red screen to appear when scanning your QR code.

It is not mandatory but we do advise our visitors to wear a face mask. Our staff wears a face mask at all times.
If you have symptoms of the Corona virus, such as fever, sore throat, sneezing and/or respiratory problems, we strongly advise you to stay at home. If you have already booked a ticket, it can be rebooked via your confirmation mail. We hope to see you when you are in good health again.
Visit, Tickets and Time slots

Remastered is open from Wednesday until Sunday. The first time slot starts at 11:00 en the doors open at 10:30. At Wednesday, Thursday and Sunday the last time slot of the day is at 17:00 and the doors close at 18:15.

At Friday and Saturday the last time slot is at 21:15 and the doors close at 22:30.

During school holidays (16 – 31 Oct. 2021, 26 Dec. 2021 – 9 Jan. 2022 & 19 Feb. – 6 March 2022) Remastered opens also at Monday and Tuesday from 11:30 (last time slot at 17:00).

Remastered is closed on 25 December and 1 January.

A ticket for Remastered is € 24,50 for adults (from 13 years old) and € 16,50 for children (6 to 12 years old).
It is possible to purchase a ticket at the location of Remastered.
Yes, it is possible to purchase a ticket online via the website of Remastered on your desktop or smartphone

When you have purchased a ticket and would like to arrive earlier/later at Remastered, you can rebook your ticket yourself prior to the start of your time slot. Go to the confirmation mail and use the rebook link that you will find under the heading Change of plans, need an invoice.

Please send an email to info@remastered.nl or call 0900-9577 (45 c.p.m. 7 d.p.w. from 10:00 until 20:00)

It is not necessary to print your ticket prior to your visit. On arrival, you can open your e-ticket on your smartphone and have it scanned.

It is not possible to return tickets. You can, however, rebook your ticket via the confirmation mail.
Yes, it is possible to pay with your debit or credit card. We accept Visa, Mastercard and American Express.
You can only pay with a debit or credit card. It’s not possible to pay with cash.
Remastered is a joint experience that starts at set times. Visitors are advised to arrive at the venue minimum 15 minutes before the time indicated on their ticket. Visitors will be guided by our staff to follow a fixed route that takes them through different experiences before they reach the main hall. In the main hall the Remastered show starts at set times and will have a duration of about 30 minutes. After the show visitors leave the experience through the Earth alley taking them back to the Welcoming Area.
At the moment it is not possible to make use of discounts with your Stadspas or Museum Pass.

At the moment it is not possible to use a student discount as a student.

Yes this is possible. Please send an e-mail to info@remastered.nl so we can find the best tailor made solution for your groups requests.
Yes, it is allowed to take photos and or videos! And please share and post your pictures using the hashtag #remasteredexperience. It’s not allowed to photograph/film with a flash, monopod, tripod or selfie stick.
If you are a journalist and would like to visit Remastered, you can send an email to: marketing@remastered.nl.
During the summer months our terrace with 200 seats is open from 09.30 onwards. Here you can order food and drinks. You can also order pastries and drinks at the coffee counter inside. It is not allowed to bring your own food and beverages to Remastered or to carry food and beverages with you into the experience.
Accessibility and Safety
Yes, there are lockers available. You can book a locker on site during your visit.
Remastered takes no responsibility for your lost items. However, you can contact us by e-mail: info@remastered.nl

Remastered uses the most advanced techniques in light and audio-visual effects. These effects can be perceived as intense. In rare occasions a seizure or dizziness may occur. If you are sensitive to these type of effects please let our employees at the location know.

If for any reason you want to leave the experience you can make this known to one of our employees. They will escort you to the Welcoming Area.

Remastered is suitable for children from 6 years old and up. This is based on the guidelines by the Dutch Institute for the classification of Audio-visual Media (Kijkwijzer).
Yes, Remastered is wheelchair accessible. However, electric wheelchairs cannot be admitted because of the high risk of damage to sensitive equipment and projection surfaces. Please contact us for a tailor-made solution by sending an email to info@remastered.nl.
We use camera surveillance on our premises for your and our safety. Camera recordings are stored for a period of 4 weeks. In case of an incident such as theft or injuries recordings may be used and stored for a longer period until the matter is resolved.
Location
  • From Rotterdam Central Station you can reach Remastered by tram or metro. You can use tramline 7 (get off at the Willemsplein stop) or metroline D or E in the direction of Slinge or Spijkenisse (De Akkers) (get off at the Leuvehaven stop). If you choose to come by metro, keep in mind that it is about a five minutes walk from the Leuvehaven stop to Remastered.
  • Remastered is also easily accessible by Waterbus.
It is possible to park your car in the adjacent Erasmus garage (Willemsplein 100) or in the adjacent APCOA Scheepsvaartkwartier garage (Van Vollenhovenstraat 5G).