REMASTERED, A WHOLE NEW WORLD
REMASTERED, A WHOLE NEW WORLD

FREQUENTLY ASKED QUESTIONS

Remastered follows the government regulations and the guidelines of the National Institute for Public Health and the Environment (RIVM) regarding COVID-19. This means that from 25 September 2021 onwards, visitors aged 13 and over will need a corona admission ticket and ID in addition to a regular ticket. This admission ticket can be made on the CoronaCheck app or coronacheck.nl with:

  • A negative test result of maximum 24 hours old, issued by one of the Test for Access test locations. Currently, this test is free of charge.
  • A vaccination certificate.
  • A recovery certificate, not older than 6 months.

Information about Testing for Access and making a test appointment can be found at www.testenvoortoegang.nl.

Our employees are either vaccinated or tested before the start of their shift.  Remastered can only be visited in time slots with a maximum capacity. This way visitors are secured of a minimum distance of 1,5 meters between each other. Wearing a face mask is mandatory. 

At the entrance, we ask all visitors for a corona admission ticket via the CoronaCheck app or on paper. A printout of a negative test result is not valid as a corona admission ticket.

The CoronaCheck app converts your negative test result into a corona admission ticket with a QR code that can be quickly scanned at the entrance. You do this with the pickup code you receive with your negative test result. You can also create a corona admission ticket in the CoronaCheck app after you have been fully vaccinated. Don’t have a smartphone? Then you can make a corona admission ticket at www.coronacheck.nl/print which you can print out.

You then have your QR code scanned at the entrance. The validity of the corona admission ticket will be checked in combination with your ID. Is your QR code valid? Then you can enter. Please note: you can only show a corona admission ticket for one person in the CoronaCheck app. Every visitor therefore needs their own phone with the app or the printed test ticket.

More information can be found at www.coronacheck.nl or contact the CoronaCheck Helpdesk via 0800-1421 or helpdesk@coronacheck.nl. The helpdesk is available from Monday – Sunday from 08.00 – 20.00.

We are not allowed to let you in without an official QR code, printed (www.coronacheck.nl/print) or on your phone. Paper vaccination certificates, the yellow booklet or other documentation, are not valid as a corona admission ticket. We really need the QR code for this.

Bring your ID (driving licence, ID card or passport) with you! A bank card or copy/photo of your ID on your phone is NOT valid.

If you have been vaccinated, make sure you add both vaccinations in the CoronaCheck App. You can do this using your DigiD. You also have to add your second vaccination yourself, this doesn’t happen automatically.

Before you visit Remastered, check if your Dutch QR code works on your phone.
Please note that your phone needs an internet connection to open the CoronaCheck app and generate the QR code.

Make sure the time on your phone is set automatically. If you have set the time manually, it may not match the actual time, which can cause a red screen to appear when scanning your QR code.

Yes, wearing a face mask is mandatory. Our staff is either vaccinated or tested before the start of their shift. Remastered can only be visited in time slots which have a maximum amount of people. This way, a minimum distance of 1,5 meters between visitors and staff can be obtained.

If you have symptoms of the Corona virus, such as fever, sore throat, sneezing and/or respiratory problems, we strongly advise you to stay at home. If you have already booked a ticket, it can be rebooked via your confirmation mail. We hope to see you when you are in good health again.
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