FREQUENTLY ASKED QUESTIONS
Remastered is open from Wednesday until Sunday.
First time slot starts at 11:00.
During school holidays Remastered is also open at Monday and Tuesday.
Can’t make it to Remastered on the booked date and time? No worries, you can reschedule your visit without any cost via this link https://ticket.remastered.nl/en/self-service/date
When you have purchased a ticket and would like to arrive earlier/later at Remastered, you can rebook your ticket yourself prior to the start of your time slot via https://ticket.remastered.nl/en/ticketsupport.
It is not necessary to print your ticket prior to your visit. On arrival, you can open your e-ticket on your smartphone and have it scanned.
It is not possible to return tickets. You can, however, rebook your ticket via https://ticket.remastered.nl/en/ticketsupport
At the moment it is not possible to use a student discount as a student.
Remastered uses the most advanced techniques in light and audio-visual effect and is not suitable for those suffering epilepsy. These effects can be perceived as intense. In rare occasions a seizure or dizziness may occur. If you are sensitive to these type of effects Remastered is not suitable.
If for any reason you want to leave the experience you can make this known to one of our employees. They will escort you to the Welcoming Area.
Remastered is suitable for children from 6 years old and up. This is based on the guidelines by the Dutch Institute for the classification of Audio-visual Media (Kijkwijzer). No admittance for children under the age of 6 years old.
From Rotterdam Central Station you can reach Remastered by metroline D or E in the direction of Slinge or Spijkenisse (De Akkers) (get off at the Leuvehaven stop). If you choose to come by metro, keep in mind that it is about a five minutes walk from the Leuvehaven stop to Remastered.
Remastered is also easily accessible by Waterbus.
Remastered aims to be CO2 neutral from day one. Working from the registered CO2 footprint, we compensate our emissions by, for example, using regionally produced wind energy, a managed waste system and by buying CO2 emission allowances through Carbon Killers. Click here to read more about this.
- Remastered actively seeks cooperation with progressive companies, groups, organisations and individuals in the field of digital art forms and supports young talented artists and offers them a platform to present themselves to a large audience.
- Remastered develops educational programs in the digital arts and applications for young people in collaboration with Stichting Beeldzin,. Remastered supports and facilitates educational programmes and excursions.