REMASTERED, A WHOLE NEW WORLD
REMASTERED, A WHOLE NEW WORLD

FREQUENTLY ASKED QUESTIONS

Visit, Tickets and Time slots

Remastered is open from Wednesday until Sunday. 

First time slot starts at 11:00.

First time slot on Friday starts at 14:00. 

Can’t make it to Remastered on the booked date and time? No worries, you can reschedule your visit without any cost via this link https://ticket.remastered.nl/en/self-service/date

A ticket for Remastered is € 24,50 for adults (from 13 years old) and € 16,50 for children (6 to 12 years old).
Yes, it is possible to purchase a ticket online via the website of Remastered on your desktop or smartphone

When you have purchased a ticket and would like to arrive earlier/later at Remastered, you can rebook your ticket yourself prior to the start of your time slot via https://ticket.remastered.nl/en/ticketsupport

Please send an email to info@remastered.nl with your contact details.

It is not necessary to print your ticket prior to your visit. On arrival, you can open your e-ticket on your smartphone and have it scanned.

It is not possible to return tickets. You can, however, rebook your ticket via https://ticket.remastered.nl/en/ticketsupport

Yes, it is possible to pay with your debit or credit card. We accept Visa, Mastercard and American Express.
You can only pay with a debit or credit card. It’s not possible to pay with cash.
Remastered is a joint experience that starts at set times. Visitors are advised to arrive at the venue minimum 15 minutes before the time indicated on their ticket. Visitors will be guided by our staff to follow a fixed route that takes them through different experiences before they reach the main hall. In the main hall the Remastered show starts at set times and will have a duration of about 30 minutes. After the show visitors leave the experience through the Earth alley taking them back to the Welcoming Area.
At the moment it is not possible to make use of discounts with your Museum Pass.

At the moment it is not possible to use a student discount as a student.

Yes this is possible if your party is more than 25 persons. Please send an e-mail to info@remastered.nl so we can find the best tailor made solution for your groups requests.
Yes, it is allowed to take photos and or videos! And please share and post your pictures using the hashtag #remasteredexperience. It’s not allowed to photograph/film with a flash, monopod, tripod or selfie stick.
If you are a journalist and would like to visit Remastered, you can send an email to: pr@remastered.nl.
During the summer months our terrace with 200 seats is open from 09.30 onwards. Here you can order food and drinks. You can also order pastries and drinks at the coffee counter inside. It is not allowed to bring your own food and beverages to Remastered or to carry food and beverages with you into the experience.
Accessibility and Safety
Yes, there are lockers available. You can book a locker on site during your visit.
Remastered takes no responsibility for your lost items. However, you can contact us by e-mail: info@remastered.nl

Remastered uses the most advanced techniques in light and audio-visual effects. These effects can be perceived as intense. In rare occasions a seizure or dizziness may occur. If you are sensitive to these type of effects please let our employees at the location know.

If for any reason you want to leave the experience you can make this known to one of our employees. They will escort you to the Welcoming Area.

Remastered is suitable for children from 6 years old and up. This is based on the guidelines by the Dutch Institute for the classification of Audio-visual Media (Kijkwijzer).
Yes, Remastered is wheelchair accessible. However, electric wheelchairs cannot be admitted because of the high risk of damage to sensitive equipment and projection surfaces. Please contact us for a tailor-made solution by sending an email to info@remastered.nl.
We use camera surveillance on our premises for your and our safety. Camera recordings are stored for a period of 4 weeks. In case of an incident such as theft or injuries recordings may be used and stored for a longer period until the matter is resolved.
Location
  • From Rotterdam Central Station you can reach Remastered by tram or metro. You can use tramline 7 (get off at the Willemsplein stop) or metroline D or E in the direction of Slinge or Spijkenisse (De Akkers) (get off at the Leuvehaven stop). If you choose to come by metro, keep in mind that it is about a five minutes walk from the Leuvehaven stop to Remastered.
  • Remastered is also easily accessible by Waterbus.
It is possible to park your car in the adjacent Erasmus garage (Willemsplein 100) or in the adjacent APCOA Scheepsvaartkwartier garage (Van Vollenhovenstraat 5G).
Remastered aims to be CO2 neutral from day one. Working from the registered CO2 footprint, we compensate our emissions by, for example, using regionally produced wind energy, involvement in the Trees For All project in Bolivia and a managed waste system.
Remastered invests in and uses the latest insights and techniques in terms of materials, installations and energy management. Suppliers of products and commodities are selected as much as possible, based on sustainable raw materials, production methods and conditions.
  • Remastered actively seeks cooperation with progressive companies, groups, organisations and individuals in the field of digital art forms and supports young talented artists and offers them a platform to present themselves to a large audience.
  • Remastered develops educational programs in the digital arts and applications for young people in collaboration with Stichting Beeldzin,. Remastered supports and facilitates educational programmes and excursions.
Remastered maintains an inclusive corporate culture characterised by diversity, cohesion and attention to guidance and talent development.

General terms and visitors policy

Our general terms and visitors policy (Dutch) can be found here.

Privacy statement

Our privacy statement (Dutch) can be found here.